Privacy Policy

This privacy policy explains how Bathrooms & Plumbing (“we”, “us”, “our”) collects, uses, stores, and protects your personal data. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Bathrooms & Plumbing is the data controller responsible for your personal data. If you have any questions about this policy or your data, contact us at [email protected] or call 01480 584868.

2. What Data We Collect

We may collect the following personal data:

  • Contact details — name, email address, phone number
  • Location data — postcode, town, or area you provide
  • Job details — description of the plumbing or bathroom work you need
  • Chat transcripts — messages exchanged through our website chat widget
  • Emergency form submissions — name, phone number, and postcode submitted via our emergency call form
  • Technical data — IP address, browser type, device type, and pages visited (collected automatically)

3. How We Collect Your Data

We collect data when you:

  • Use our website chat widget to request a quote or ask a question
  • Submit the emergency call form
  • Call us by phone
  • Email us directly
  • Contact us through social media
  • Browse our website (technical data only, collected via server logs)

4. Why We Collect Your Data (Legal Basis)

We process your personal data on the following legal bases:

  • Legitimate interest — to respond to your enquiry, provide quotes, arrange work, and follow up on completed jobs
  • Contract performance — to fulfil a service agreement with you
  • Consent — where you have given explicit consent, for example by initiating a chat conversation or submitting a form

5. Sharing Your Data with Third-Party Tradespeople

This is important: Bathrooms & Plumbing may use vetted third-party tradespeople (subcontractors) to carry out work. Where this is the case, we will share your relevant personal data — including your name, phone number, postcode, and job details — with the tradesperson assigned to your job. This is necessary to fulfil the service you have requested.

We only share the minimum data required for the tradesperson to carry out the work. We do not share your data with tradespeople speculatively or for marketing purposes.

Where we refer your enquiry to a third-party tradesperson in an area we do not directly cover, we will share your contact details and job details with that tradesperson so they can contact you. By submitting your details through our website, you consent to this sharing.

6. Other Third Parties

We may also share your data with:

  • Hosting and infrastructure providers — who store our website data securely
  • Payment processors — if you make a payment to us (we do not store card details ourselves)
  • Legal and regulatory authorities — if required by law, court order, or regulatory obligation

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

7. Data Storage and Security

Your data is stored on secure servers within the United Kingdom. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction. These include encrypted connections (SSL/TLS), access controls, and regular security reviews.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected:

  • Enquiries that do not proceed to a job — deleted within 12 months
  • Customer records for completed work — retained for 6 years (for legal, tax, and warranty purposes)
  • Chat transcripts — retained for 12 months
  • Technical logs — retained for 90 days

You can request early deletion at any time (see Your Rights below).

9. Cookies

Our website uses essential cookies required for the site to function (such as chat session identifiers). We do not use advertising or tracking cookies. No third-party analytics cookies are placed without your consent.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — request a copy of the data we hold about you
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data (“right to be forgotten”)
  • Right to restrict processing — request that we limit how we use your data
  • Right to data portability — request your data in a portable format
  • Right to object — object to processing based on legitimate interest
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, email [email protected]. We will respond within 30 days.

11. Children

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

12. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

We would appreciate the opportunity to resolve your concern directly before you contact the ICO. Please email us first at [email protected].

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For any questions about this privacy policy or your personal data: